If your email campaign has stopped sending, there are a few likely reasons. Here's a breakdown of the most common issues and how to resolve them:
1. Your mailing is currently paused
If your campaign is paused, simply click "Start Sending" to resume. Your emails will be scheduled with a 1- to 4-minute delay between each message.
2. Missing merge fields in influencer profiles
Some influencers in your mailing might be missing required merge fields. To fix this:
Add the missing merge fields to their profiles. Learn how to edit merge fields.
Once updated, click "Retry" to resend your emails.
Tip: If multiple influencers are missing values, it’s best to pause your mailing, update all profiles, and then restart the mailing.
3. You've reached your account's monthly limit
If you see a notification like the one below, it means you’ve hit your community size plan’s maximum number of threads for the month.
For example, if your plan allows 250 threads, you can't send more than 250 threads in a month.
Solution options:
Option 1: Wait until the 1st of the next month when your email limit resets.
Option 2: Upgrade your plan to a higher community size by following the upgrade flow in the pop-up message.
Frequently asked questions
1. My emails weren’t sent, but I didn’t receive an error message
Your email might have been blocked due to attachment size limits:
Gmail: Attachments over 10MB won’t send.
Outlook: Attachments over 3MB won’t send.
If your email contains large files, try reducing their size before resending.
2. My emails still aren’t sending after a community size plan upgrade
If you've increased your community but your emails still aren’t going out:
Pause all ongoing mailings.
Restart them in order of priority.